Cancellation Policy

Last updated: 20 October 2026Placeholder legal copy. This page is written as a working draft and must be reviewed by T8Y Solutions Foundation's legal counsel before launch.

1. Overview

This Cancellation Policy outlines how cancellations and rescheduling are handled for bookings made through Turf 24×7.

2. Cancelling a booking

Bookings can be cancelled from within the Turf 24×7 app up to the cutoff time specified for that venue. Cutoff windows vary by venue and are shown at the time of booking.

3. Refunds

Eligible cancellations are refunded to the original payment method. Refund timelines depend on your payment provider and are typically processed within 5–7 business days.

4. Late cancellations and no-shows

Cancellations made after the cutoff window, and no-shows, may not be eligible for a refund, in line with the individual venue's policy.

5. Owner-initiated cancellations

If a venue owner cancels a confirmed booking, you will be notified and offered a full refund or the option to rebook another available slot.

6. Need help?

For help with a specific booking, contact us via our Contact page or through in-app support.